Takaful Brunei recently won three awards from Insurance Asia Awards 2022.
Takaful Brunei Mobile was awarded as Brunei’s ‘Mobile App of The Year’, Takaful Brunei Am Sdn Bhd (TBA) was awarded the ‘Domestic General Insurer of The Year’ and Takaful Brunei Keluarga Sdn Bhd (TBK) was awarded the ‘Domestic Life Insurer of The Year’.
The Insurance Asia Awards gathers Asia’s leading insurance and takaful companies in recognition of their initiatives, product & service developments, as well as innovative solutions.
The awards have been given out since 2016 with over 130 takaful/insurance companies nominated from 30 countries.
Takaful Brunei proudly represents Brunei Darussalam as one of the many companies nominated and awarded, the organisation said in a statement.
Minister at the Prime Minister’s Office and Second Minister of Finance and Economy Yang Berhormat Dato Seri Setia Dr Haji Mohd Amin Liew Abdullah, in his capacity as Chairman of Takaful Brunei said that Takaful Brunei is grateful and humbled to receive the three prestigious international awards and greatly appreciate the support from all the stakeholders contributing to this milestone.
“Insha’Allah, Takaful Brunei will continue to strive towards service excellence as the leading takaful protection provider by listening and evolving to the needs of our valued customers. Takaful Brunei will continue to be an integral part of Brunei Darussalam’s financial industry and in particular, the takaful sector, by providing takaful coverages to protect the nation’s population,” said the minister.
For his part, Takaful Brunei’s Managing Director and Chief Executive Officer Haji Shahrildin Pehin Orang Kaya Lela Utama Dato Paduka Haji Jaya said that they are thankful to the Board of Directors, Syariah Advisory Body, Brunei Darussalam Central Bank, dedicated workforce, business partners, and above all their highly valued customers for this achievement.
“We are humbly proud to share this achievement together with Brunei Darussalam and continue the journey to pursue innovative digital solutions for our customers and aspire to provide takaful protection with high standards of customer services,” said the managing director.
The awards signify a humble recognition of Takaful Brunei’s journey being a progressive market leader in the takaful and insurance industry and Takaful Brunei is thankful to all the customers and participants for making Takaful Brunei a premier institution.
Takaful Brunei has been providing benefits and values of takaful protection for individuals, families and corporate institutions for nearly 30 years. In those years, a wide array of products was developed to cater the customers’ need.
Takaful Brunei Mobile is a pioneer in digital delivery of services in Brunei Darussalam’s takaful and insurance industry, providing a safe and convenient digital platform for takaful product participations and takaful certificate management coming to 3 years. The app has garnered the trust of over 60,000 active users and growing daily, making it the nation’s most successful takaful/insurance mobile application. Takaful Brunei Mobile is further enhanced with a customer reward system for users to earn reward points used to redeem product discount tokens, items at participating reward merchants, and even donations to charitable organisations.
To assist customers during the COVID-19 pandemic, TBK enhanced features, such as hospital cash benefit, not only due to COVID-19 hospitalisation, but also various hospitalisation situations that provides cash assistance or loss of income, which is readily available in the mobile app. Additionally, to ensure TBK’s customers are safeguarded, TBK’s Mortgage & Financing Takaful also now covers pre-existing conditions. This allows potential homeowners more convenience and peace of mind when purchasing a home for their long-term investment.
TBA progressed in developing travel protection solutions during the global pandemic by providing medical expense coverage due to COVID-19 for essential travelers through their comprehensive TBA Musafir Takaful. As the nation transitioned into its endemic phase, the COVID-19 coverages were extended to TBA’s Musafir Takaful Family Package, Medical Outbound coverage and Haj & Umrah package. A trip cancellation benefit was also included to all Musafir takaful packages, except the medical outbound. This was to ensure all travelers are protected against unforeseen situations, such as medical emergencies, personal liability, or related travel mishaps. Additionally, recently introduced on Takaful Brunei Mobile is the convenience of switching from any car insurance/takaful provider to TBA’s Motor Takaful to enjoy comprehensive coverages with discounts. The new feature was developed to make customer participation in TBA’s Motor Takaful easier and assist in the transition to a fully digital platform for all their takaful needs.
Servicing and guiding customers is very important to Takaful Brunei’s success, and the development of the workforce is an integral component in pursuing exceptional service delivery and the complete Takaful Brunei experience.
THE BRUNEIAN | BANDAR SERI BEGAWAN